Additionally, manufacturers or suppliers might offer warranties. Please reach out to your seller.

INIU strongly advises purchasing from official channels to ensure that you receive a genuine product.

Warranty Coverage

Our warranty policy excludes the following:

· Damage caused by human factors, including misuse.

· Failure to provide sufficient proof of purchase.

· Damage caused by force majeure events or accidents.

· Free products (such as test products or items).

· Products that have exceeded the warranty period.

· Products purchased from unofficial channels.

· Defects caused by exposure to overheating, liquids.

· Non-quality-related issues reported after 30 days from the date of purchase.

· Product loss or theft.

· Defects or damages resulting from non-compliance with official instructions or manuals, modification, or disassembly of the product.

· Repairs conducted by third parties.

· Damage due to misuse of products, including falls, extreme temperatures, and improper operation.

Notification of Issues

Warranty Process

Click here to access the warranty form.

Click here to contact us directly.

If you discover any damage during transportation, disassembly, or product quality issues upon receiving the goods, please click here to contact us directly, including your order number, product information, issue description, and contact details. INIU Team will respond within 1 business day.

To process your claim, buyers must provide sufficient proof of purchase (such as an Order ID or sales invoice), along with documentation of troubleshooting efforts, the defective item's serial number, or photographic evidence.

Refund and Exchange Processing

In some cases, returning the item for quality inspection may be necessary. INIU will provide you with the address and contact information for the return after reaching out and submitting the application for approval.

· If it is confirmed that the damage was not caused by human factors, a refund or exchange will be issued within 3 business days after inspection.

· If a product is found to have quality problems within 30 days of receipt, INIU will unconditionally replace or refund the item. If available, items will be replaced with a factory-refurbished model of equal value; otherwise, a new item will be sent.

Additionally, if it is determined that the issue is not due to human factors, the INIU Team will cover the shipping costs.

Valid Proof of Purchase

Acceptable proof includes:

· Purchase order number,

· Sales invoice or PayPal order number,

· Sales receipt or order information with date, product description, price, total amount, and valid seller's signature.

Multiple proof types may be required to process a warranty claim. Warranty claims for product defects expire 3 years after filing.

Shipping Costs

The buyer is responsible for shipping costs in the following situations:

· Returning products for reasons other than a verified defect.

· Warranty claims for items taken outside the original country of purchase.

· Accidental returns by the buyer.

· Returning personal items.

· Returning goods claimed as defective but found to be functioning normally by INIU Team quality control.

INIU is not responsible for the following situations:

· Loss of data incurred from the use of INIU Team products

· Returning defective items through international shipping.

· Any indirect losses or damages resulting from product use or misuse.

· Costs associated with unauthorized returns (any returns made outside of the approved warranty process).

· Returning personal items sent to INIU Team: When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. INIU Team does not provide refunds for items damaged in transit for non-quality related warranty claims.

The warranty policy may be adjusted based on legal regulations, company policies, and product updates.

Please note that this warranty policy applies only to products purchased through INIU official channels, and products purchased from other sales channels are not covered by this warranty policy. INIU reserves the right to interpret and modify this warranty policy.

Disclaimer