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Hassle-Free Returns. Honest Policies.

At DunVera, our goal is to ensure complete satisfaction with every purchase.

If your product isn’t performing as expected or arrives defective, we’re here to help you through a smooth, transparent return or refund process.

1. Eligibility for Returns

Products may be eligible for return under the following conditions:

  • The item was purchased directly from DunVera.com or through an authorized DunVera reseller.

  • The return request is made within 7 days of delivery.

  • The product is in its original packaging, unused, and includes all accessories, manuals, and labels.

  • You provide proof of purchase (order number or receipt).

Note: Products purchased from unauthorized sellers or marketplaces are not eligible for return or refund.

2. Non-Returnable Items

To maintain quality and safety standards, the following items are not eligible for return:

  • Products damaged due to misuse, modification, or improper handling

  • Items showing signs of physical impact, exposure to moisture, or unauthorized repair

  • Used accessories such as charging cables or batteries that have undergone discharge cycles

  • Items without a valid serial number or verification label

3. Return Procedure

If your item meets the above conditions, please follow these simple steps:

Step 1 – Submit a Return Request

Go to www.dunvera.com/support and fill out the Return Form with your order details, reason for return, and photos of the product.

Step 2 – Wait for Confirmation

Our team will review your request within 2 business days and send you a return authorization (RMA) with shipping instructions.

Step 3 – Ship the Item

Pack the product securely in its original packaging. Include your order number and RMA inside the parcel.

Return shipping costs are covered by the customer unless the return is due to a manufacturing defect.

Step 4 – Inspection & Refund

Once we receive your item, it will be inspected by our quality team.

Approved returns are processed for refund or replacement within 5–7 business days after inspection.

4. Refunds

Approved refunds are issued to the original payment method used for the order.

Depending on your payment provider, it may take 3–10 business days for the amount to reflect in your account.

Refunds are not applicable for delays due to courier or customs processes.

5. Replacement Option

If you prefer a replacement instead of a refund, DunVera can ship a new unit of the same model once your returned item has been received and verified.

If the product is out of stock, you may choose between:

  • A store credit for the same value

  • An upgrade to a similar product, subject to availability

6. International Orders

For international customers, shipping times and costs for returns may vary.

We recommend contacting our support team first to discuss the most efficient return or replacement option in your region.

7. Need Help?

If you’re unsure whether your item qualifies for a return or have questions about your order, please reach out to our support team.

📧 Email: support@dunvera.com

🕓 Response Time: Within 24–48 business hours

We’re here to make sure every DunVera experience meets your expectations.

Legal Notice

DunVera LLC (Wyoming, USA) reserves the right to deny returns or refunds that do not comply with the conditions stated above.

Policy updates may occur periodically to align with current consumer protection standards.

© DunVera™| Designed in USA | All Rights Reserved


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