Shipping Policy
INIU values the user’s shopping experience. We hope our professionalism can make our customers feel at ease.
Shipping Fee
INIU is currently offering free shipping on all orders. This promotion is available for a limited time only.
Shipping Time
Total delivery time: Generally 2-8 business days.
Order processing time
Generally 1 business day
Estimated Delivery Time
Generally 1-7 business days
Shipping Countries
The following countries INIU promises will arrive within 7 business days.
Region
Country
Warehouse Address
Local Warehouse
（Excludes: Alaska, American Samoa, Hawaii, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands）
North America
Local Warehouse
Shipped from our Germany local warehouse
Australia
Oceania
Local Warehouse
(Excludes: Northern Territory, Tasmania)
Asia
Japan
Please note that INIU does not ship to APO/FPO/DPO and PO.Box addresses.
Shipping Confirmation and Order Tracking
Once your order is shipped out, you will receive an email about the tracking information. Please allow 24 hours for the tracking information to show.
If you want to track your package logistics information, please click here.
If you know the carrier of your package, you can choose from the following corresponding carriers and package tracking links to check the logistics status of your package:
Shipping Information
Details about our shipping options.
We ship with USPS, UPS, Fedex, Royal Mail, DHL, TNT, Canada Post, Australia Post and Japan Post.
You can reach our customer support team by emailing info@yourcompany.example.com, calling +1 555-555-5556, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
If there have any problems with the delivery status, please feel free to contact us at contact@iniu.shop and INIU Team will reply to you within 1 business day.
Packaging
INIU uses cartons for outer packing. In the box, you can find the product.
Shipping NOTE
· About shipping support
If you have not received your item(s) after 7 business days, please feel free to reach out to us at contact@iniu.shop, and INIU Team will reply to you within 1 business day.
· About shipping time
Business days do not include Saturday & Sunday and any public holidays.
The estimated delivery times mentioned above are based on normal circumstances. INIU is not responsible for any failures or delays in delivery resulting from force majeure event, such as out of stock, natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues. The estimated delivery time may also vary according to your location and the origin of your order.
If you require any further information or assistance, please do not hesitate to contact us.
· About change the shipping address
Please contact contact@iniu.shop to modify your delivery address before the product has been shipped.
Please note that INIU is unable to modify the delivery address once the product is in transit.
· About Out-of-Stock Items
If certain products are sold out in your country, you will be unable to place an order for those items. If you want to inquire further about ordering, please feel free to contact us at contact@iniu.shop. INIU Team will reply to you within 1 business day.
· About Multi-item Product Shipping
If you want to order multiple items and would like them to be delivered simultaneously, INIU will make every effort to ensure that all items reach you at the same time.
However, please note that our products may not always be shipped together, as different shipping options may be utilized depending on the specific items.