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How to Process a Warranty — DunVera

At DunVera, we stand behind the quality of our products. If you experience a defect or issue covered under warranty, this guide will walk you through the steps to submit and process your warranty claim quickly and efficiently.

Warranty Coverage Overview

DunVera products are covered by a limited warranty against defects in materials and workmanship from the date of original purchase. Coverage periods vary by product category:

  • Power Banks: 1-year limited warranty
  • GaN Chargers: 1-year limited warranty
  • USB-C Cables: 1-year limited warranty
  • Accessories: Check on Products Pages 

The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.

Step 1: Check Warranty Eligibility

Before submitting a warranty claim, please confirm the following:

  • Your product is within the warranty period from the original purchase date.
  • You have proof of purchase (receipt, order confirmation, or invoice).
  • The issue is due to a manufacturing defect and not physical damage, liquid damage, or misuse.
  • The product was purchased from an authorized DunVera retailer or directly from our website.

Step 2: Gather Required Information

To process your warranty claim, please have the following ready:

  • Proof of purchase (order number, receipt, or invoice)
  • Product name and model number (found on the product label or packaging)
  • A clear description of the defect or issue you are experiencing
  • Photos or videos demonstrating the defect (if applicable)
  • Your full name, email address, and shipping address

Step 3: Contact DunVera Support

Reach out to our customer support team to initiate your warranty claim through any of the following channels:

  • Email: support@dunvera.com — Include all required information listed in Step 2.
  • Contact Form: Visit our Contact Us page and submit a warranty claim request.
  • Response Time: Our team will respond within 1–2 business days.

Step 4: Warranty Claim Review

Once your claim is received, our support team will:

  • Review your proof of purchase and verify the warranty period.
  • Assess the described defect based on the information and media provided.
  • Determine whether the issue is covered under the warranty policy.
  • Contact you within 2–3 business days with a decision and next steps.

Step 5: Return or Replacement Process

If your warranty claim is approved, we will provide one of the following resolutions based on product availability and the nature of the defect:

  • Replacement: A brand-new or certified replacement unit will be shipped to you at no cost.
  • Repair: In some cases, the defective unit may be repaired and returned.
  • Refund: If a replacement is unavailable, a full or partial refund may be issued.

If a return is required, we will provide a prepaid return shipping label. Please pack the item securely in its original packaging (if available) and ship it within 10 business days of receiving the label.

Step 6: Receive Your Replacement or Resolution

Once your returned item is received and inspected, we will process the resolution within 5–7 business days. You will receive a confirmation email with tracking information when your replacement is shipped, or notification when your refund has been processed.

Frequently Asked Questions

Do I need to return the defective product?
In most cases, yes. However, for low-value items or at our discretion, we may offer a replacement without requiring a return. Our support team will advise you accordingly.

Can I transfer my warranty to someone else?
The DunVera warranty is non-transferable and applies only to the original purchaser.

What if my product is out of warranty?
If your product is outside the warranty period, our support team may still be able to offer assistance or discounted replacement options. Please contact us to discuss your situation.

How long does the whole process take?
From submission to resolution, most warranty claims are completed within 7–14 business days depending on shipping times and product availability.

Contact Us

If you have any questions about the warranty process or your claim status, please don't hesitate to reach out:

We appreciate your trust in DunVera and are committed to making your warranty experience as smooth as possible.

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